BasaLink privacy notice
Updated 15 October 2026
Website: basalink.online
Privacy and support contact: [email protected]
Information we use
We use account details, including your name and email, to provide sign-in and your workspace. Google supplies the profile information you authorise when you choose Google sign-in. Professionals can add service descriptions, prices, work photos, profession, experience, service area and contact details. Bookings, messages, support requests and verification submissions contain information you choose to provide.
Public and restricted information
Published professional profiles, services, public work photos and eligible customer reviews are visible to visitors. A WhatsApp number supplied for public contact can be shown to customers. Use a public service area rather than a home address in profile fields. Provider profile pictures are public; uploaded account pictures use private storage. Booking details, job locations, conversations and private attachments are restricted to authorised participants and staff under the marketplace access rules. Verification documents and support evidence are not public gallery photos. Do not upload identity documents or other private information into public galleries.
Why we use information
We use this information to operate accounts, search, listings, quotes, bookings, messages, notifications, moderation and support, and to investigate misuse. New-account and approval notifications are available to authorised administrators.
Service providers and external links
Supabase provides authentication, database and file storage. Vercel hosts the website. Google handles Google sign-in. Processing can occur outside Zimbabwe; the project database is hosted in Frankfurt, Germany. Opening WhatsApp or another external service takes you to that service and its own privacy practices.
Cookies and device storage
Essential sign-in cookies maintain your session. Your browser can store service drafts, contact drafts and comparison choices. These local drafts can remain on a shared device. Remove drafts and sign out when you finish using a shared device.
Correction, access and deletion requests
You can edit account and professional details in your workspace. Contact [email protected] to ask about your information, request access or correction, or request deletion. Account deletion requests are reviewed; deactivation is not immediate deletion. Records may need to be retained for outstanding bookings, disputes, security or applicable legal obligations. The platform does not currently promise automatic erasure after a fixed period. We review retention needs when handling requests.
Contact and changes
Email [email protected] about privacy concerns. We may update this notice as the service changes and will show the updated date here.