BasaLink marketplace terms
Effective 15 October 2026
Website: basalink.online
Contact the BasaLink team: [email protected]
Using the marketplace
BasaLink helps customers discover local professionals, request quotes and coordinate work. Professionals provide their own services and are responsible for the work they agree to deliver. Use accurate account and listing information. Do not impersonate others, fabricate reviews, spam, harass users or publish misleading qualifications. Upload only photographs and materials you are entitled to use. Do not put private documents in public galleries.
Quotes and appointments
A request is not a confirmed appointment. Agree the scope, price, materials, travel costs, timing and payment arrangements with the professional before accepting a quote or beginning work. Keep important agreements in the booking conversation. A starting rate is not a final quote.
Payments and launch access
Customers pay professionals directly. BasaLink does not collect or hold customer service funds, offer escrow or issue refunds for money it does not hold. Customer browsing and booking requests are currently free. Provider marketplace access is free during the current launch period. Future subscription terms and prices must be shown before payment is requested; no BasaLink subscription payment is required during the free launch period.
Publication and verification
Service listings require admin approval and account eligibility. An approved listing or verified badge does not guarantee workmanship, availability, licensing for every job or a particular result. Customers should discuss the professional's experience and any qualifications relevant to their work.
Changes, cancellations and direct-payment concerns
Tell the other participant promptly if you need to change or cancel a request. Use available booking controls and the conversation to record the change. Once work has started, or where a booking cannot be cancelled in the interface, contact the professional and raise a support case. Agree any cancellation fees, refunds or payment disputes directly with the professional; do not assume a fee was agreed unless it was disclosed and accepted. BasaLink support can review marketplace records and reports but does not promise to recover external payments. These terms do not remove rights or obligations that applicable law does not allow parties to exclude.
Reviews and account moderation
Reviews must describe your own eligible completed booking. Staff can review reported content, ask for corrections, pause listings or restrict accounts through marketplace controls. Contact support if you believe a moderation decision needs review. Serious misuse may result in suspension.
Support and updates
Use Support in your workspace, or email [email protected] if you cannot sign in. These terms may be updated as BasaLink changes; the effective date will be shown here. Contact the team if you need clarification before using a service.